Terms and conditions
Placing an order indicates your acceptance of our terms and conditions. We will treat each order for prints as an offer by you to purchase the goods subject to these terms and conditions. These terms and conditions do not affect your statutory rights. We the supplier have the right to refuse at our discretion to supply any printed matter ordered by you.
Description of goods
All descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the items / prints. Prints supplied not using our online 'create it now' function may not fit exactly to the size ordered & may need to be cropped, this will be done to our discretion unless otherwise stated. Every effort is made to make images a good representation of the actual product but 100% accuracy cannot be guaranteed.
All products are subject to availability and maybe withdrawn at any time. However it is our company policy to contact you if for any reason we find your images sent to us are unsuitable for printing or reproduction and you will be offered a full refund or to upload a more suitable image.
All delivery addresses will be copied as per the customer input. If the carrier or post cannot delivery because of an incorrect address then we reserve the right to charge an additional supplement.
Please note: all of our goods are delivered in tubes therefore will not fit into a letter or post box , please bear this in mind when you are providing your delivery address.
We accept payments by PayPal, debit/credit card or by cheque. On the order you must provide us with our exact address and telephone number. Your order will only be dispatched once we are satisfied that payment has been properly received.
Availability of goods-
While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.
Damaged in Transit
Time limitation of notification of claims - It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded & photos of the damage to goods & the packaging must be supplied, and must be not later than 2 days after delivery. It is impretive that you do not dispose of any of the packaging as this will be required to affect a claim against the carrrier. All returns are dealt with by re-supply of prints.
It is your responsibility to sign for the correct number of packages as shown on the delivery and carrier consignment note. If you suspect that there items missing from delivery, first check that the order has not been partly shipped. If there is anything missing please notify us within 2 days.
We will not accept liability for goods lost in transit unless we are notified within 5 days from expected delivery outside the stated time scales. Execpt when extenuating circumstances have prevented notification within the stated timescale. It is your responsibility to arrange for re-delivery or collection from your local post office if you are out when the goods are delivered, all delivery details will be provided. Goods returned to ourselves by the carrier because delivery was not possible & no contact has been made within the time scales stated will be subject to a re-delivery charge at our standard rate.
Events beyond our control
We are not responsible for any delay or failure in carrying out our duties under this Agreement if the delay or failure is caused by circumstances beyond our reasonable control.
We aim to obtain the best possible colour reproduction on print work but because of the nature of the processes involved, we shall not be required to guarantee an exact match in colour or texture between the customer's photograph or screen and the printed product.
Should you need to contact us regarding products which you are not completely satisfied please email us firstname.lastname@example.org. We will respond to all complaints as soon as possible.
- Under the Consumer Contracts Regulations 2013, where the goods are ‘custom made ’ you will have no right to cancel your order, return the goods or seek any refund.
- Cancellations are sometimes possible if the production process has not begun, please however be aware, the production process can start within an hour of the order being processed. Cancellations received before the production process has begun will result in a full refund and will be issued the next working day.
Your images will not be shared or shown to any persons other than our production staff. Your email address is stored on our server and is only used by ourselves. This data will not be passed on or sold to any third parties. We do not store customer credit card details nor do we share customers card details with any 3rd parties.
This Agreement will be governed by English law and will be subject to the non- exclusive jurisdiction of the English Courts.