Frequently Asked Questions
Can I leave comments for the technician?
If you have an specifics about your print that you wish to inform us about, you can do so using the comments section in the shopping cart before going to the checkout.
How can I pay for my prints?
Click here to use our fast order and payment system, or if posting photos on disk you can log onto www.paypal.com, and make payments to email@example.com using either your Paypal account or debit card, you can email your image or upload images on ouir contact us page & we will request a payment, or alternatively send us a cheque, items ordered & paid for by cheque will be dispatched once cheque has cleared.
I need my print quickly as it's for a birthday present, how long does it take?
We understand that from time to time customers want a print for a gift, prints are usually turned around within a few days of receiving your file and payment, if your order is urgent, please mark on your order and we will give it priority status. You can also select the faster delivery option at the checkout.
What inks do you use?
We use advance printing technology from canon with twelve colours, you can be ensured of the very best in quality.
Is there UV protection?
Our inks are guaranteed for 90 years against natural and UV light, providing the prints are kept in the right conditions.
Does the price include VAT or postage?
The price does include VAT, but no postage, post and packaging will be added before you checkout.
What is the best way to care for my canvas or photo print?
Once the print or canvas is framed, keep away from extreme direct sunlight or damp areas, do not clean with glass, or any other liquid, and simply dust with a soft brush.
Is my file suitable for enlargement?
Providing your file is of high resolution, i.e. above 300 kb, and preferably taken with a 3 million- 5million pixel camera, your files will be okay to enlarge. If you are unsure please contact us & we will check the suitability of you file (also see our print quality guidelines page.
Can I improve the quality of my image?
Sadly not, your image has a fixed number of pixels, the more of them you squeeze inside each inch of paper, the smaller the image will appear on the paper. Likewise, the fewer pixels you print per inch, the larger the image will appear on paper. The number of pixels that will be printed per inch is known as the resolution of the image, or "image resolution". Image resolution has everything to do with printing your image. It has nothing to do with how your image appears on your computer screen, which is why images you download off the internet usually appear much larger and higher quality on your screen than they do when you print them. Please see our print quality guidelines page for more information.
The optimum amount of pixels per inch is 300.
Can you print to a size not listed?
We can print bespoke prints to most sizes, please contact us for a price if your size is not listed.
I have a frame with a mount, will the print be suitable for this type of frame?
Wherever posible we add an extra border to our prints to alow them to be attached to a mount. This can be easily cut off if not required but not added afterwards. Please let us know if you require this border removing in the comments box provided at checkout.
Black and White or Sepia Tone photos?
If you wish to have us apply either of these effects to your photo this can be done free of charge, simply add this request into the comment section of your shopping basket before checkout.
Can you restore an old image of mine or make colour adjustments?
We do offer a photo restoration service for photos that are damaged or faded and make colour adjustments to your requirments. For restoration or alteration services please upload your file or a photo of a damaged image to the contact us section and we'll give you a quotation. An example of our restoration service can be seen below: